Privacy Policy
Privacy Policy
Effective date: July 18, 2026
Effective date: July 18, 2026
koloHUB (“koloHUB,” “we,” “us,” or “our”) is a 501(c)(3) nonprofit public benefit organization registered in Knoxville, Tennessee. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through www.kolohub.com (the “Site”), how we use it, and the choices you have.
koloHUB (“koloHUB,” “we,” “us,” or “our”) is a 501(c)(3) nonprofit public benefit organization registered in Knoxville, Tennessee. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through www.kolohub.com (the “Site”), how we use it, and the choices you have.
Information We Collect
Information We Collect
Information you provide to us
Information you provide to us
• Donations. When you donate, your payment is processed by our third-party payment platforms, PayPal and Zeffy. These platforms collect your name, email address, billing address, and payment details directly on their secure systems. koloHUB never receives or stores your full payment card number. We receive your name, contact information, donation amount, and campaign designation so we can record your gift and send you a receipt.
• Donations. When you donate, your payment is processed by our third-party payment platforms, PayPal and Zeffy. These platforms collect your name, email address, billing address, and payment details directly on their secure systems. koloHUB never receives or stores your full payment card number. We receive your name, contact information, donation amount, and campaign designation so we can record your gift and send you a receipt.
• Contact and volunteer forms. When you contact us or express interest in volunteering, we collect the information you choose to provide, such as your name, email address, phone number, and message.
• Contact and volunteer forms. When you contact us or express interest in volunteering, we collect the information you choose to provide, such as your name, email address, phone number, and message.
• Newsletter signup. If you subscribe to our newsletter, we collect your email address and, if provided, your name.
• Newsletter signup. If you subscribe to our newsletter, we collect your email address and, if provided, your name.
• Event registration. When you register for a koloHUB event, we collect your name, email address, number of attendees, and any ticket or payment information required. Paid registrations may be processed through our fundraising platform, Zeffy.
• Event registration. When you register for a koloHUB event, we collect your name, email address, number of attendees, and any ticket or payment information required. Paid registrations may be processed through our fundraising platform, Zeffy.
• Correspondence. If you email, call, or message us, we keep a record of that communication.
• Correspondence. If you email, call, or message us, we keep a record of that communication.
• Event photos. If you attend a koloHUB event, you may appear in photographs or recordings we make there. See the Event Photography Notice on our Events page.
• Event photos. If you attend a koloHUB event, you may appear in photographs or recordings we make there. See the Event Photography Notice on our Events page.
Information collected automatically
Information collected automatically
Our Site is built and hosted on Framer. Like most websites, the Site and its hosting provider may automatically collect limited technical information, such as your IP address, browser and device type, pages visited, and the page that referred you to us. This information helps us keep the Site secure and understand, in aggregate, how it is used.
Our Site is built and hosted on Framer. Like most websites, the Site and its hosting provider may automatically collect limited technical information, such as your IP address, browser and device type, pages visited, and the page that referred you to us. This information helps us keep the Site secure and understand, in aggregate, how it is used.
How We Use Your Information
How We Use Your Information
We use personal information to:
We use personal information to:
• process, record, and acknowledge donations and issue tax receipts;
• process, record, and acknowledge donations and issue tax receipts;
• respond to your questions, messages, and volunteer inquiries;
• respond to your questions, messages, and volunteer inquiries;
• register you for events and send you event details;
• register you for events and send you event details;
• send our newsletter and updates about our work, if you have subscribed;
• send our newsletter and updates about our work, if you have subscribed;
• maintain required financial, tax, and legal records;
• maintain required financial, tax, and legal records;
• protect the security and integrity of the Site; and
• protect the security and integrity of the Site; and
• comply with applicable laws.
• comply with applicable laws.
Our Donor Privacy Commitment
Our Donor Privacy Commitment
We deeply value the trust our donors place in us. koloHUB does not sell, rent, or trade our donor list or your personal information — to anyone, ever. We also do not share donor information with partner organizations or other companies unless you have given us permission to be identified as a supporter — for example, if you agree to be recognized by name in our annual report, on our website, or in materials prepared with a partner. You can grant or withdraw that permission at any time. If you would like your gift to remain anonymous, just let us know at contact@koloHUB.com and we will honor your request.
We deeply value the trust our donors place in us. koloHUB does not sell, rent, or trade our donor list or your personal information — to anyone, ever. We also do not share donor information with partner organizations or other companies unless you have given us permission to be identified as a supporter — for example, if you agree to be recognized by name in our annual report, on our website, or in materials prepared with a partner. You can grant or withdraw that permission at any time. If you would like your gift to remain anonymous, just let us know at contact@koloHUB.com and we will honor your request.
How We Share Information
How We Share Information
We share personal information only with:
We share personal information only with:
• Service providers that help us operate — including Framer (website hosting and forms), PayPal and Zeffy (donation and event payment processing), and Google (Gmail) together with Mailsuite (email delivery, campaigns, unsubscribe management, and engagement tracking). These providers may use your information only to provide services to us and are governed by their own privacy policies.
• Service providers that help us operate — including Framer (website hosting and forms), PayPal and Zeffy (donation and event payment processing), and Google (Gmail) together with Mailsuite (email delivery, campaigns, unsubscribe management, and engagement tracking). These providers may use your information only to provide services to us and are governed by their own privacy policies.
• With your consent — for example, when you agree to be publicly recognized as a donor or to be identified as a supporter in materials shared with a partner organization.
• With your consent — for example, when you agree to be publicly recognized as a donor or to be identified as a supporter in materials shared with a partner organization.
• Event photos. Photographs from our events may be shared with partner organizations for use in their own communications about our joint work, and we may share a link to an online event photo album with attendees, as described in our Event Photography Notice. We do not share donor or contact records with partners.
• Event photos. Photographs from our events may be shared with partner organizations for use in their own communications about our joint work, and we may share a link to an online event photo album with attendees, as described in our Event Photography Notice. We do not share donor or contact records with partners.
• Legal authorities, if required by law, court order, or to protect the rights, safety, or property of koloHUB, our volunteers, or others.
• Legal authorities, if required by law, court order, or to protect the rights, safety, or property of koloHUB, our volunteers, or others.
• A successor nonprofit, in the unlikely event koloHUB merges with or transfers its operations to another charitable organization, in which case records would remain subject to this Policy.
• A successor nonprofit, in the unlikely event koloHUB merges with or transfers its operations to another charitable organization, in which case records would remain subject to this Policy.
We do not sell personal information, and we do not share it with third parties for their own marketing.
We do not sell personal information, and we do not share it with third parties for their own marketing.
Cookies and Embedded Content
Cookies and Embedded Content
The Site uses cookies that are necessary for it to function and stay secure. In addition, embedded third-party content — such as Zeffy donation forms and fundraising thermometers and PayPal donation buttons — may set cookies of its own when it loads. Those cookies are governed by the privacy policies of Zeffy and PayPal, respectively. Links to our Facebook and Instagram pages take you to those platforms, where their policies apply.
The Site uses cookies that are necessary for it to function and stay secure. In addition, embedded third-party content — such as Zeffy donation forms and fundraising thermometers and PayPal donation buttons — may set cookies of its own when it loads. Those cookies are governed by the privacy policies of Zeffy and PayPal, respectively. Links to our Facebook and Instagram pages take you to those platforms, where their policies apply.
OPTIONAL — keep this paragraph only if analytics are enabled in your Framer settings: We also use privacy-focused website analytics to understand Site traffic in aggregate. This data does not identify individual visitors.
OPTIONAL — keep this paragraph only if analytics are enabled in your Framer settings: We also use privacy-focused website analytics to understand Site traffic in aggregate. This data does not identify individual visitors.
Most browsers allow you to block or delete cookies through your browser settings. Blocking cookies may affect how embedded donation forms work.
Most browsers allow you to block or delete cookies through your browser settings. Blocking cookies may affect how embedded donation forms work.
Email Communications
Email Communications
We send our newsletter and occasional campaign updates to people who have subscribed, donated, or otherwise connected with our work. Every such email includes a working unsubscribe option (managed through Mailsuite), and we honor opt-out requests promptly. We may also send transactional emails — such as donation receipts, event confirmations, or replies to your messages — which are not marketing and are sent as needed.
We send our newsletter and occasional campaign updates to people who have subscribed, donated, or otherwise connected with our work. Every such email includes a working unsubscribe option (managed through Mailsuite), and we honor opt-out requests promptly. We may also send transactional emails — such as donation receipts, event confirmations, or replies to your messages — which are not marketing and are sent as needed.
Email engagement tracking. Some emails we send — including outreach and follow-up messages — may use a tracking tool (Mailsuite) that tells us whether the email was delivered and opened, and whether links or shared documents in it were viewed. We use this only to understand interest in our work and to follow up appropriately; we do not use it to build advertising profiles, and we do not share this information with anyone. Tracking works through a small invisible image, and you can prevent open tracking by setting your email client to block remote images.
Email engagement tracking. Some emails we send — including outreach and follow-up messages — may use a tracking tool (Mailsuite) that tells us whether the email was delivered and opened, and whether links or shared documents in it were viewed. We use this only to understand interest in our work and to follow up appropriately; we do not use it to build advertising profiles, and we do not share this information with anyone. Tracking works through a small invisible image, and you can prevent open tracking by setting your email client to block remote images.
Data Retention
Data Retention
We retain donation records for as long as required for tax and legal purposes (generally at least seven years). We retain other personal information only as long as needed for the purposes described above. If you ask us to delete your information, we will do so unless we are legally required to keep it.
We retain donation records for as long as required for tax and legal purposes (generally at least seven years). We retain other personal information only as long as needed for the purposes described above. If you ask us to delete your information, we will do so unless we are legally required to keep it.
Children’s Privacy
Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has provided us personal information through the Site, please contact us and we will delete it.
The Site is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has provided us personal information through the Site, please contact us and we will delete it.
Security
Security
We use reasonable administrative and technical safeguards to protect personal information. All payments are handled by PCI-compliant payment processors. No method of transmission or storage is 100% secure, but we work to protect your information appropriately.
We use reasonable administrative and technical safeguards to protect personal information. All payments are handled by PCI-compliant payment processors. No method of transmission or storage is 100% secure, but we work to protect your information appropriately.
Your Choices and Rights
Your Choices and Rights
You may at any time:
You may at any time:
• unsubscribe from our newsletter using the link in any email;
• unsubscribe from our newsletter using the link in any email;
• request access to, correction of, or deletion of your personal information; or
• request access to, correction of, or deletion of your personal information; or
• ask us not to include your name in public acknowledgments.
• ask us not to include your name in public acknowledgments.
To make any of these requests, email contact@koloHUB.com. We honor reasonable privacy requests from everyone, regardless of where you live. Depending on your state or country of residence, you may also have specific rights under applicable privacy laws; you can exercise them through the same contact.
To make any of these requests, email contact@koloHUB.com. We honor reasonable privacy requests from everyone, regardless of where you live. Depending on your state or country of residence, you may also have specific rights under applicable privacy laws; you can exercise them through the same contact.
Visitors Outside the United States
Visitors Outside the United States
The Site is operated from the United States, and information we collect is processed and stored in the United States. If you visit or donate from outside the U.S., you understand that your information will be transferred to and handled in the U.S. We extend the choices and rights described above to all visitors, including those in the European Union and United Kingdom.
The Site is operated from the United States, and information we collect is processed and stored in the United States. If you visit or donate from outside the U.S., you understand that your information will be transferred to and handled in the U.S. We extend the choices and rights described above to all visitors, including those in the European Union and United Kingdom.
Third-Party Links
Third-Party Links
The Site links to third-party websites, such as our Amazon wish lists, social media pages, and partner organizations. We are not responsible for the privacy practices of those sites, and their own policies apply.
The Site links to third-party websites, such as our Amazon wish lists, social media pages, and partner organizations. We are not responsible for the privacy practices of those sites, and their own policies apply.
Changes to This Policy
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version here with a new effective date. Material changes will be highlighted on the Site.
We may update this Privacy Policy from time to time. When we do, we will post the revised version here with a new effective date. Material changes will be highlighted on the Site.
Contact Us
Contact Us
koloHUB 540 Chisholm Trail Knoxville, Tennessee 37919 contact@koloHUB.com
koloHUB 540 Chisholm Trail Knoxville, Tennessee 37919 contact@koloHUB.com
koloHUB is a 501(c)(3) nonprofit organization. Donations are tax-deductible to the extent permitted by law. EIN: 88-4151098
[Privacy Policy] · [Terms of Use] · [Donation & Refund Policy] · [Transparency] · [Accessibility]
© 2026 koloHUB. All rights reserved.
koloHUB is a 501(c)(3) nonprofit organization. Donations are tax-deductible to the extent permitted by law. EIN: 88-4151098
[Privacy Policy] · [Terms of Use] · [Donation & Refund Policy] · [Transparency] · [Accessibility]
© 2026 koloHUB. All rights reserved.
koloHUB is a 501(c)(3) nonprofit organization. Donations are tax-deductible to the extent permitted by law. EIN: 88-4151098
[Privacy Policy] · [Terms of Use] · [Donation & Refund Policy] · [Transparency] · [Accessibility]
© 2026 koloHUB. All rights reserved.